FAQ
Frequently Asked Questions
ORDERS AND SHIPPING
Do you ship to my country?
Please check the list of our shipping destinations at Shipping Terms. Generally, we ship worldwide, except some countries.
For changing to your country, please click on the Country Box in left-bottom corner.
How much does shipping cost?
We offer free Express Shipping on all orders regardless of your geographical location.
Your order is processed as soon as it comes in!
Will I have to pay international taxes & duties?
It depends on tax & duty regulations of your country. You may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live, and you will be responsible for any such additional costs or taxes.
We are ready to assist you from our end, in case if you have special requirements for shipping documents, and you would like to make customs process easier. For special requirement is shipping documents, please contact: info@braveua.store
When should I expect to receive my order?
We understand that speed is of the essence when it comes to getting to enjoy your pieces. Your order is processed as soon as it comes in! We provide a free standard delivery, usually a worldwide delivery takes 14 - 30 days.
How do I track my order?
As soon as your order leaves our warehouse, you will receive a shipping notification email with a tracking link, so you always can track your order at Track Your Order: https://braveua.store/apps/parcelpanel.
Can I change my delivery address?
Our team moves quickly to get your order shipped out ASAP, which means that we don’t have much time to change the address. If you need to correct your address, please contact us as fast as possible at info@braveua.store.
HOW TO SHOP & PLACE AN ORDER
Where can I buy BraveUA™ products?
We currently sell our products through this website and on Amazon.com (www.amazon.com/braveua)
My item is out of stock. Can I get notified when it comes back?
We are sorry that your item is currently out of stock.
If you would like to get notified when it comes back, simply go to the product page and click on the “Notify me when back in stock” button.
You will get a notification via email when your item is back in stock.
Can I place my order over the phone?
At this time, we do not offer this option.
My order status says "Unfulfilled". What does that mean?
This status simply means we have successfully received your order and it is being processed by our team. Once your order is shipped, the order status will change to “Fulfilled” and you will receive an email notification with a tracking number.
Don’t worry, “Unfulfilled” does not last long around here.
Why was my order canceled?
If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please try to order again using different payment methods.
Why have I not received an order confirmation by e-mail?
Once an order is submitted, verified and processed successfully, an automated confirmation email is generated and sent within 10 minutes. During high volume times, we may take a bit longer to send out your order confirmation. In these instances, your confirmation and/or tracking information should be sent out within a 48 hour window.
If you have not received an order confirmation email after this window, please contact us so that we may look into this for you. It is possible that your order didn’t go through or it may just be that you entered your email address incorrectly. Kindly wait until the 48-hour window has elapsed before contacting our team.
Did you get charged? You can rest assured that your order was successfully processed (even in the momentary absence of a confirmation email).
OTHER
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To unsubscribe, you can click on the Unsubscribe link at the bottom of any of our emails.